Terms & Conditions

These Terms & Conditions govern the services provided by My Geeks LLC (legal name: My Geeks LLC, business type: Limited Liability Company (LLC)), operating from 1095 Sugarview Dr, Ste 100, Sheridan, WY 82801, United States ("we", "us"). You can reach us at hello@my-geeks.com or (888) 973-3308.

By requesting a quotation, accepting a quotation, or using our services, you ("the Client") agree to these Terms.

We are a business-to-business consultancy. We provide website development services (business website design, responsive development, landing pages, corporate websites, redesign, maintenance, performance improvements, basic SEO setup, and contact/lead-generation functionality); business management services (business process consulting, operations support, workflow planning, documentation and organisation, digital business setup assistance, and website/content coordination); SEO/SMO services; and digital marketing services (Google Ads management and social media marketing). The specific services for any engagement are those described in the written quotation accepted by the Client. We do not offer remote IT support, computer repair or consumer technical assistance, and no such service is provided under these Terms.

All work is undertaken on the basis of a written quotation issued by us and accepted by the Client in writing (including by email). A quotation describes the scope, deliverables, exclusions, delivery timeframe, price, payment terms and revision allowance. Quotations are valid for 3 days from the date of issue unless stated otherwise.

No contract exists until we have received the Client's written acceptance and any deposit stated in the quotation.

Prices are stated in USD and exclude any applicable taxes unless the quotation states otherwise. For one-off projects, 50% of the fee is payable as a deposit on acceptance of the quotation and the remaining 50% on completion, unless the quotation states otherwise. Monthly services are invoiced in advance for each service month.

Invoices are payable within 3 days of the invoice date by the methods described on our Payment Information page. We may pause work on overdue accounts after written notice. Third-party costs (hosting, domains, advertising spend, licences) are the Client's responsibility unless the quotation states otherwise.

The scope of work is defined by the accepted quotation. Requests outside that scope will be quoted separately before the work is carried out. Either party may propose a change to scope at any time; changes take effect only when agreed in writing.

Projects are fulfilled in the stages described in the accepted quotation. For website and software work the usual stages are discovery, design, development, client review, revisions, and handover. For business management engagements the usual stages are discovery, written recommendations or plans, implementation support, and review. Each stage is delivered digitally and confirmed by email.

A stage is treated as accepted when the Client approves it in writing, or when no feedback is received within 10 business days of delivery. Final deliverables, access credentials and source files are released on receipt of the final milestone payment. Monthly retainer services are fulfilled continuously during each paid billing month and reported on in writing.

In the course of an engagement we may receive business information, documents, content, customer records and access credentials from the Client. We treat all such material as confidential. It is used only to perform the agreed work, is accessed only by the people who need it for that work, and is not sold, shared or used for any other purpose.

Access credentials are stored securely, used only for the agreed tasks, and returned, rotated or revoked when the engagement ends. On completion or termination, and on written request, we return or delete Client data in our possession, except for records we are required to retain for accounting or legal purposes. Our Privacy Policy describes how personal information is handled.

Delivery timeframes in a quotation are estimates made in good faith and depend on the timely provision of content, feedback, approvals and access by the Client. Delays caused by late Client input, scope changes or third-party services extend the timeframe accordingly. We will inform the Client promptly of any anticipated delay.

Each quotation states the number of revision rounds included at each stage. Revisions are changes within the agreed scope; new features, additional pages or changes of direction after approval are treated as scope changes and quoted separately.

The Client agrees to provide accurate information, content and access needed for the work; to review deliverables and give feedback within reasonable time; to pay invoices when due; and to ensure that all content, images, data and credentials supplied to us are lawfully held and may be used for the agreed purpose. The Client is responsible for the accuracy and legality of content published on their website or profiles.

On receipt of full payment, the Client owns the deliverables created specifically for them under the engagement (designs, code written for the project, documents and content), excluding third-party components, which remain subject to their own licences. Until full payment, all such materials remain our property.

We retain ownership of our pre-existing tools, templates, know-how and methods. We may reference the Client's project in our portfolio unless the Client asks us in writing not to.

Hosting, domain registration, email services, advertising platforms and other third-party services are provided by their respective providers under their own terms, normally in accounts held in the Client's name. We are not responsible for the availability, performance or policies of third-party services. Ongoing maintenance, security updates and backups are provided only where included in an accepted quotation.

We do not guarantee search engine rankings, website traffic, leads, sales or any specific business outcome. We do not provide legal, tax, accounting or financial advice. Our business management services are advisory and supportive; decisions remain the Client's. Nothing on this website or in our deliverables should be relied upon as professional advice in those regulated fields.

We will not build, promote or support websites, content or campaigns that are unlawful, deceptive, infringing, or that we reasonably consider harmful. We may decline or terminate an engagement that falls into these categories, with any refund handled in accordance with our Refund & Cancellation Policy.

Cancellation rights, notice periods, treatment of deposits and completed work, and refund eligibility are set out in our Refund & Cancellation Policy, which forms part of these Terms.

To the fullest extent permitted by law, our total liability arising from an engagement is limited to the fees paid by the Client for that engagement. We are not liable for indirect or consequential losses, loss of profit, loss of data caused by third-party services, or for losses arising from Client-supplied content or late Client input. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of the State of Wyoming, United States of America. If a dispute arises, please contact us first at hello@my-geeks.com or (888) 973-3308; we aim to resolve concerns directly and promptly.

We may update these Terms from time to time. The version in force at the date a quotation is accepted applies to that engagement.

My Geeks LLC, 1095 Sugarview Dr, Ste 100, Sheridan, WY 82801, United States. Email hello@my-geeks.com. Telephone (888) 973-3308.