Refund & Cancellation Policy

This policy explains whether and when services provided by My Geeks LLC are refundable, how a client can cancel, and what happens to work already completed. It forms part of our Terms & Conditions. Where your written quotation states additional terms, those terms apply alongside this policy.

Project milestones (website design, website development, software and defined business management projects): projects are billed in milestones stated in the quotation — normally 50% on acceptance (the deposit) and 50% on completion. The deposit is refundable only if work has not started. Web design and development deposits are non-refundable once project milestones are commenced. If a project is cancelled mid-way, completed milestones are billed in full and the active milestone is billed proportionally to the work done; any payment above that amount is refunded.

Professional retainers (website maintenance, SEO/SMO, digital marketing, business operations support): retainers are billed monthly in advance by B2B invoice. A retainer may be cancelled by written notice at any time; cancellation takes effect at the end of the current billing month and no further months are invoiced. The current month is not refundable once it has begun, because the service is delivered continuously during that month.

Invoices: all amounts are billed by custom B2B invoice referencing the quotation, payable within 3 days of the invoice date. Final deliverables are released on receipt of the final milestone payment.

• Full refunds are available only if work has not started or project resources have not yet been allocated.
• Partial refunds are calculated proportionally for incomplete or active milestones when a project is cancelled mid-way.
• No refunds apply to completed, reviewed and approved development phases, or to delivered source code.

• Third-party costs: domain registrations, server hosting and premium plugin or software licences.
• Completed milestones: delivered wireframes, approved designs, or deployed staging phases.
• Client-caused delays: extended periods of unreturned feedback, or a sudden change of mind after work has begun.

Monthly services (website maintenance, SEO/SMO, digital marketing, operations support) may be cancelled at any time by written notice, with no additional notice period: cancellation takes effect at the end of the current billing month. The current month is not refundable once it has started; no further months are charged after cancellation takes effect. Advertising spend already paid to Google or social platforms is non-refundable.

Requests must be submitted in writing to hello@my-geeks.com (or by post to 1095 Sugarview Dr, Ste 100, Sheridan, WY 82801) and should include your name, company, the service, and the quotation or invoice reference. We confirm every cancellation in writing.

On cancellation of a project, we hand over all completed and paid-for deliverables in their current state. Work that has not been paid for remains our property until payment is received. Deliverables produced during paid monthly periods remain yours.

Deposits secure your place in our schedule and cover initial project resources. A deposit is refundable in full only if work has not started and resources have not been allocated; once work has begun it is treated under the Standard Refund Framework above.

If a delivered service does not match the description in your accepted quotation, tell us in writing. We will first offer to correct the work; if we cannot correct it within a reasonable time, we will refund the fee for the affected part of the work.

• Review window: written refund requests are usually reviewed within 2 to 7 business days.
• Transaction path: approved amounts are returned via the original payment method (for example credit card or net banking) within 5 to 15 business days of approval.

My Geeks LLC · hello@my-geeks.com · (888) 973-3308 · 1095 Sugarview Dr, Ste 100, Sheridan, WY 82801, United States.