The Fine Print — Article III
If the work isn't right, we make it right — by re-performance or refund. That's the house policy.
We stand behind our work the way a good shopkeeper stands behind the counter. If a service we have delivered does not perform as described on our rate card, tell us within fourteen (14) days of completion and we will make it right — by re-performance or refund.
One-time services (website builds, software development and app design) may be refunded in full if cancelled before work has commenced. Once work has commenced, refunds are issued at our discretion in proportion to the work remaining. If the delivered service demonstrably fails to match its printed description, you are entitled to a full refund upon written request.
Monthly services — SEO/SMO and digital marketing — may be cancelled at any time, effective at the end of the current billing period. Payments for the current period are non-refundable once the period has begun, except where the service has not been delivered as described, in which case a full or partial refund will be issued. Advertising spend already paid to Google or social media platforms on your behalf cannot be refunded.
Write to contact@my-geeks.com or call (832) 562-3037 with your name, the service in question, and the date of your engagement. Approved refunds are issued to the original payment method within ten (10) business days.
My Geeks LLC — contact@my-geeks.com — (832) 562-3037